Return Policy

All of our items are personalized and or made to order, therefore, we are unable to offer refunds. Please be sure that you have entered personalized information correctly before purchasing, as we can not be responsible for these errors. We will embroider the information exactly as entered unless we have discussed and confirmed a custom order with you beforehand. 

If you feel that your order was embroidered incorrectly or differently than what you ordered, please contact us at hello@charlottethreadco.

We aim to deliver the most beautiful items and we want you to love your order. Since our items are handmade, you may notice slight differences from one item to the next. If you have any comments for us regarding your order, please reach out so that we can continue to offer the highest quality embroidered items.